Phone Boo-boo

I don’t know why but I’m having a hard time composing my thoughts and speaking articulately, whether it be in English or Tagalog. Must be the stress of getting everything handed over to my replacement at work.

This reminded me of the other day when I called up our ISP’s customer service. I wanted to find out how much longer before our contract with our ISP runs out and how much is the fee in case we want to terminate the contract early.

However, our home broadband Internet account was in Raquel’s name to avoid some issues that may arise with having two accounts with the same ISP back when we were moving from St Kilda to here in Werribee several months ago. So, I had to clarify that I wasn’t the person who was actually named in the account.

“We just want to find out if our broadband account is under contract,” I said to the customer service lady.

“What’s the username for the account, sir?” she asked. I gave her the username for the account. She continued, “is this Ms Raquel ___?”

“Er, no. My name is Geejay ____,” I replied. “I’m Raquel’s wife.”

After a few seconds of silence, I then realised my mistake and quickly added, “No, wait! I’m Raquel’s husband! SHE is my wife.”

After we both laughed at my blunder, she informed me that we were indeed still locked in a contract and it would cost us $190 to get out of it to move to a different (ie. better) ISP. The worst part was that I made the call in the office and I think everybody there heard me. Ah, well. A most embarrassing experience.

Published in: on August 1, 2007 at 7:50 pm  Comments (4)