I Bought a Game I Returned

For those of you not living in Australia, June is the time of the year when shops offer huge discounts in order to clear their stock before the end of the financial year. So, I thought it’s a good time as any to buy a game for playing on my new laptop.

After much thinking and research, I decided on getting the popular role-playing game called The Elder Scrolls IV: Oblivion. I wanted to get it for the Xbox 360 back when I was still considering that console some time ago. Now that I have a more powerful PC, I can just get the PC game version instead.

I looked at EB Games’ website to find out how much the one year-old game was selling for. Recommended retail price was about $50. But because of the sale going on at EB, the title was selling for only half the price! It was an offer I couldn’t let pass.

The problem was that I couldn’t find a copy of Oblivion in any of the EB Games shops I went to. The employees told me that it was sold out. It was that popular a game, apparently.

I really wanted the game so, yesterday, I went to the next best shop for cheap electronic games (in my opinion, at least): JB Hi-fi. The first JB shop also had Oblivion sold out. Later that day, I tried another JB branch in the city. At last, it was in stock. However, it was selling for $48.

After thinking about it for a couple of minutes, I decided to but the game despite its more expensive price tag, as compared to EB’s. I did try to haggle the price saying EB was selling the same game for only half the price. They did their research though as the JB employees told me that EB has sold out all its copies of Oblivion. I ended up paying the original price.

It didn’t bother me much because I thought $48 for Oblivion was still a bargain. That was, until Raquel told me that JB’s latest catalogue listed Oblivion for the PC as only $34! I felt robbed. I wanted to get back the $14 difference.

After thinking about how I’m going to get the difference back, I returned to the shop a couple of hours later. I told the cashier I wanted to return the unopened PC game (PC games are generally non-returnable items) because my friend who I was planning to give the game to already has it. They said that was OK and took back the game. I won’t get a cash refund though. Instead, I’ll be getting a gift card with the amount of the returned Oblivion game.

Of course, I really wanted the game. So, while the cashier was processing the refund, I asked, how come their catalogue listed Oblivion as only costing $34 and yet the sticker price was $48. She said that it was probably an error in the label. So, I said, “instead of returning the game, can I just get the price difference?”

She said that she couldn’t just give me the difference. Fine. I allowed her to proceed with the full refund of the game. After a minute, I got the gift card worth $48. I asked her if I could immediately use the gift card. She said I could but the credit may not yet register in their system if I use the card in a different branch. That’s fine with me.

I went and looked around the shop for about a minute and then returned to the cashier with the same box of Oblivion I returned just a few minutes earlier. I said, “on second thought, I’d like the game for myself. And since you’re catalogue has this game listed for $34 only, can I get it for that price?” She deducted the $34 from my new gift card and gave me a totally new card with the remaining $14 in it.

In the end, I got the price difference and it might have saved JB one plastic gift card if they’ve just given me the price difference when I asked for it the first time.

Published in: on June 21, 2007 at 11:49 am  Leave a Comment